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Trend Reports Provide Great Information - Use Them To Help You!

Scenario #1

You get an email from your CFO that you're over budget on your telecom costs - what happened?

You go to your call accounting system and run a trend report on total calls by department and you see that the sales department showed a huge spike in call activity in February.  You call the sales manager and learn that they had a telemarketing blitz that quadrupled their call volume.

You send the report to the CFO to explain the budget problem - now it's not your problem!

You also find out from the sales manager that they are expecting a huge influx of incoming calls next month because of a direct mail campaign, so you order the extra trunk cards and reconfigure some trunks to accommodate the increased callers and - no busy signals!

Two problems solved! - Everybody wins!

Scenario # 2

Your CFO is asking for preliminary budget information for next fiscal year - you missed last year by 30% - how do you give a good number this year?

You run a Trend Report showing total costs for the past 9 months. Some call accounting systems will forecast for you the expected costs for the upcoming months, based on past month's activity.

Now your forecast is based on actual data. Problem solved - now on to other duties!

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