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Why do you suppose every business doesn't have and use a call accounting system?

Usage represents approximately 70% of your telecommunications expense. The easiest way to reduce this is to install a call accounting system and distribute reports.

There are many factors to consider in the selection of a call accounting system and several things that should be done to use it effectively. Following are a few of the items that will be discussed in detail in future articles:

Using a System Effectively

• Using a System Effectively
• Assign an administrator who will take the responsibility seriously
• Generate and distribute reports regularly
• Educate department heads and promote use of reports.
• Update area code changes at least quarterly.

Items to be aware of

• Call durations - off hook or connect time?
• The real cost of making a phone call has to include the personnel cost.

Desired Functionalities

• Synchronize with other databases to save labor
• Toll fraud and call alert
• Scheduled reports - send to email addresses - saves time and trees.
• Network and web-based access to system and reports

Purchasing a System Intelligently

• Don't purchase as part of a PBX purchase - make it a separate decision - we'll explain why.
• Don't buy more functionality than you can use.
• Ask for several references and call them - questions to ask will be included.

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