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Telephone Policies

When installing a call accounting system, it is a good time to implement some basic telephone policies. If you don't have any policies, implement some!

Following are some examples:

PERSONAL CALLS

We recognize that our employees need to make occasional personal calls to family members or friends. We do however, expect that all employees will not misuse the telephone with unnecessarily long, or frequent calls.

"TOLL-FREE" CALLS

As you may know, we have toll-free numbers for our customers and field employees to call us more conveniently. The term "toll-free" means there is no charge to the caller. We still have to pay for the call. These numbers are for customer use only. Please refrain from giving this number out for personal use or to our vendors.

INFORMATION CALLS (411 OR XXX-555-1212)

Our local telephone company allows us a few free 411 calls each month. After that we are charged for each call. Our long distance carrier charges up to $1.50 for each call. Please use your telephone book to find these numbers. If you need a telephone book, contact your department manager.IT IS PROHIBITED FOR ANY EMPLOYEE TO DIAL "1" OR SAY "YES" TO BE AUTOMATICALLY CONNECTED TO THE NUMBER REQUESTED!

"DIAL AROUND"

No employee shall dial 1010XXX before dialing any long distance call. It is unlikely that any of these calls, no matter what the TV commercial says, will be cheaper than the rate we have negotiated with our long distance carrier.

911 CALLS

If you call emergency services, give them complete information on the nature of your call. If you call them accidentally..DON'T HANG UP. If you do and they dispatch a response team, we may be billed for the visit. Stay on the line and tell the operator that you dialed the number accidentally and that there is no emergency!

SPEAKERPHONE USE

Speakerphones are designed to be used in a closed office when 2 or more people in a room need to listen to or speak to the person on the other end of the call. Always announce to the person on the phone the names and positions of the people in the office with you. Speakerphones are not to be used in an open-office environment to listen to voice mail messages. Be respectful of callers and co-office workers!

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