About Our Company
Matsch Systems is a Grand Rapids, Michigan based company which has dedicated the past 24 years of its existence to providing telecom departments a systematized internal management solution.
Unlike so many of our counterparts which are where they are today because of mergers and acquisitions, Matsch has grown to its current market position through its core values and commitment. We have nurtured our products to develop a simple, yet elegant solution to your call record management.
Matsch grew out of the tremendous growth in on-site PBX’s starting in 1984 by providing turnkey systems for managing SMDR/CDR information. Initially, Matsch worked with NEC America, helping its agents (RBOC’s and PBX Vendors) to implement and support NEC developed software and systems. Later, NEC added Matsch’s telecommunications related application software to its suite of application software product offerings. In the early 90’s Matsch purchased the source rights to NEC’s software. It then enhanced and ported all of its software to new platforms.
In the late 90’s Matsch determined that secondary applications such as call accounting were costing too much and taking too many precious resources (staff time) to justify on-site systems. The internet has enabled Matsch to provide a Software as a Service (SaaS) solution that is more cost effective than the old on-site system or software only solution.
While Matsch still maintains numerous on-site systems, most of its new customers are SaaS based service. Many of the new SaaS customers are former on-site system customers. Most recently Matsch has expanded its focus to VOIP and cellular management. Now we have easy to install SaaS based services that work with traditional PBX, VOIP, and cellular data.