Yesterday ended with an enlightening presentation by Robin Gareiss from Nemertes Research on the business case for UC. This was by far the most quantitative discussion that I’ve seen in all the sessions I’ve been to over the past few years.
Gareiss reviewed their findings from surveys conducted concerning enterprise implementations and installations of IP Telephony, broken down by vendor. She shared their figures about such things as the start-up and operational costs for all the big players, as well as statistics about the average number of endpoints (phones, softphones, etc.) per installation.
There were lots of takeaways from this presentation, and candid, non-biased research (if there is such a thing!). If you are currently trying to make a business case for UC, let me know and I’ll be happy to discuss some key points from this presentation with you.