While analyzing cellular data for a prospective client it became apparent that they were being hit by overage charges unnecessarily. This particular employer provides over 300 cell phone subscriptions to its employees in a corporate liable environment that is less than fully managed. One of their carriers billed $11,274 for 120 subscribers in the month of October. On the surface, you might think this is not an unreasonable amount. Upon closer inspection however, it was discovered that there were overage charges of $822, international roaming charges of $603, and directory assistance charges of $131. That’s over $1500 or 14% of the total bill that was due to improper provisioning and possible misuse! Amazingly, the overage charges were incurred in spite of the fact that as a whole, the company used roughly half of the minutes they purchased from the carrier (approx. 45,000 of the 80,000 peak minutes purchased were actually used).
Public and private sector employers can avoid situations like the one above and thereby optimize their communication spend dollar. Proper analysis and reporting are required if employers are to effectively manage their wireless expenses. This analysis can be tedious and frustrating, however working with a Software as a Service provider like Matsch can offer tremendous benefits. Imagine being able to distribute costs equitably (with no manual entry required!), having high quality reporting available to all levels of management, and having a set of professionals available who work with this data every day! Contact Matsch (firstname.lastname@example.org) to see how we can help you take the pain out of managing your cellular expenses!